Nights Despatch Adminitrator

Reporting to the Despatch Shift Manager, on a 4 on/ 4 off night shift rota, the Inventory Controller is responsible for ensuring that the department is run in accordance with all Despatch,  Safety and Compliance standards.  

Responsibilities: 

• Ensuring that all the correct paperwork is completed, accurate, complies with GDPR rules, is filed and audit ready, in line with full traceability commitments and processes.
• The ability to proactively identify the delayed despatching of lorries and ability to communicate ahead of time, with urgency, any risks to the relevant senior manager, and customers.
• Check and verify that quality checks required by Commercial Team/Senior Management are being completed at the point of loading (e.g., photographs of pallets where requested).
• Be the primary escalation point for the business in dealing with any stock integrity issues raised by customers.
• Liaise with the commercial and finance teams on shortages and stock discrepancies.
• Liaise with Accounts Receivable supervisor involving variances between despatched stock qty’s and customer received qty’s.
• The ability to be the primary escalation point for the business in dealing with any stock integrity issues raised by customers, including answering questions from customers.
• The knowledge to know how and when to send accurate reporting of any departed stock, including shortages and/or late departures to Shift Manager and other stakeholders (customers) and highlight any risk of future delays against the scheduled departure times.
• Liaise with and support the finance team to achieve accurate results e.g., responsible for ordering and maintaining the correct levels of trays and other equipment to meet business as usual and peak stock times.
• The ability to liaise with Accounts Receivable supervisor involving variances between despatched stock qty’s and customer received qty’s.
• Supporting a ‘Safety First’ approach; maintaining a zero-accident culture. Ensures accident prevention and safe working environment across the area.
• Ensuring control of customer pallets and details

This list is not exhaustive

Behaviours:

• Be able to follow direction.
• Able to work to time scales and provide feedback and escalation should a job be taking longer than anticipated.

Essential Skills:

• Ability to speak and understand written and verbal English
• Can work under pressure
• Self-motivated
• Competent in using computers and Microsoft packages.

No company sponsorship is available to overseas applicants for this position. 

INDMP